Below you'll find complete information about shipping from our Fiberlogy store.
Our priority is to ensure a convenient and secure shopping experience for you. We carefully manage the order fulfillment process to ensure your products arrive promptly and in perfect condition. We work exclusively with trusted shipping companies and offer several delivery options—you can choose the one that best suits your needs. We present all costs and delivery times transparently, so there are no unexpected surprises.
We are committed to providing the highest quality of service, and we are confident that your shopping experience with us will be just as satisfying as the projects you create with our filaments.
Shipping Methods
We offer a wide range of delivery options tailored to your preferences:
- Courier (DHL, FedEx, InPost) – fast and secure delivery to the address you specify.
- InPost Parcel Lockers – convenient 24/7 pickup at a locker of your choice.
Processing and Delivery Times
- We strive to ship orders placed and paid for by 10:00 a.m. (CEST) on the same day.
- Standard delivery time within Poland is 1–2 business days.
- For international shipments, delivery time depends on the country and the selected delivery method (usually 2–7 business days).
- During periods of increased demand (e.g., holidays), processing times may be longer.
Shipping Costs
The shipping cost depends on the selected shipping method and the order total.
- You'll find a detailed shipping cost chart in your shopping cart when you're checking out.
- We also offer free shipping on orders over €120 (gross) in EU zone 1.
| Delivery method | Weight | Cost | Free delivery | Maximum parcel dimensions |
|---|---|---|---|---|
| European Union — zone 1 | up to 5 kg | €11.00 | €120.00 | up to 30 kg |
| 5 to 10 kg | €19.50 | |||
| 10 to 20 kg | €28.00 | |||
| over 20 kg | €30.50 | |||
| European Union — zone 2 | up to 5 kg | €24.50 | – | up to 30 kg |
| 5 to 10 kg | €30.50 | |||
| 10 to 20 kg | €31.50 | |||
| over 20 kg | €36.50 | |||
| Slovakia | up to 5 kg | €12.00 | up to 30 kg | |
| 5 to 10 kg | €19.50 | |||
| 10 to 20 kg | €22.00 | |||
| over 20 kg | €28.00 | |||
| Bulgaria | up to 5 kg | €16.00 | up to 30 kg | |
| 5 to 10 kg | €28.00 | |||
| 10 to 20 kg | €34.00 | |||
| over 20 kg | €39.00 | |||
| United Kingdom | up to 5 kg | €17.00 | up to 30 kg | |
| 5 to 10 kg | €31.50 | |||
| 10 to 20 kg | €48.50 | |||
| over 20 kg | €55.50 | |||
| Norway and Switzerland | up to 5 kg | €30.50 | up to 30 kg | |
| 5 to 10 kg | €32.50 | |||
| 10 to 20 kg | €53.00 | |||
| over 20 kg | €63.00 | |||
| Other countries | up to 5 kg | €72.50 | up to 30 kg | |
| 5 to 10 kg | €96.50 | |||
| 10 to 20 kg | €125.50 | |||
| over 20 kg | €157.00 |
Additional Information
- We make every effort to ensure that all orders are carefully packaged and properly secured for shipping.
- If your package is damaged during shipping, please contact our customer service department immediately.
- All shipments are registered and have a tracking number, which you will receive once the shipment has been sent.
Contact us
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